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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will open. It contains exhaustive info about all the actions that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of tutorial videos explaining how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you are looking for, check out our comprehensive FAQ database, which contains questions asked by actual persons and offers practical solutions. We frequently update our FAQ database with new articles in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can touch base with our excellent team of technical support engineers available 24-7-365 and ready to help you with any question. Each trouble ticket you open will be replied to in less than 60 minutes (the average support ticket response time is just twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 200727

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com